Job Description
Key responsibilities
- Conduct initial scoping of new transformation programmes — understand the problem, map current-state processes, and structure a clear path forward
- Research and evaluate technology solutions available in the market and produce clear recommendations for leadership
- Work across client delivery, technology, product, and operations stakeholders to gather requirements and align on delivery approach
- Support deployment planning for cross-cutting automation, data, and process initiatives spanning the global client delivery organization
- Run ahead of upcoming initiatives — do the legwork so that programme and process owners can move quickly once funding and priorities are confirmed
- Contribute to the redesign of core end-to-end processes (e.g. payment journeys, reconciliation) — identifying automation opportunities and reduction of manual touchpoints
What we're looking for
- Con...
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