Job Description
Responsibilities
- Interface directly with customers
- Organize process discovery sessions with customer subject matter experts (SMEs) to understand the end to end process while identifying any automation blockers and the suitability of the process for automation
- Calculate automation % and FTE benefit and build effort estimates
- Present summary of findings to the customer and walk them through to-be design of the automated process
- Prepare the RPD Document and get the sign off from customer
- Understanding the risks, assumptions, and dependencies associated with the process.
- Work closely with development team to ensure requirements are accurately mapped and suitable for development
- Communications skills including the ability to understand client process in any area in detail
- Excellent coordination and communication skills
Qualifications
- With at least 1 year of e...
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