Job Description

Role at a Glance  
  Role Title  Business Analyst Product Specialist (Support Desk) 
  Reports To  Support Operations Manager 
  Location  Remote (Philippines or Australia) 
  Employment Type  Full-time 
  Sector  Care Management Software — Aged Care, Disability & Social Services 
The BA Product Specialist is the analytical and investigative heart of CareVision's support function. You are not a call centre agent — you are a product expert who investigates what clients are experiencing, diagnoses the root cause at a platform and workflow level, resolves what you can, and produces high-quality escalations for what you cannot. You will develop deep knowledge of a genuinely complex SaaS system operating in a heavily regulated sector, and you will use that knowledge to make a tangible difference in how care providers operate every day. 
About the Role  
CareVision's platform is used by care...
            

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