Job Description
Role Summary
Supports analytics and insight initiatives by working with customer and operational data, performing statistical analysis, and contributing to dashboards and performance reporting.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
Pay for this role is $89k Salary.
Location: 5255 Orbitor Drive, SUITE 501, Mississauga, ON, L4W 5M6 (onsite role)
Work Timings: 8 AM - 5 PM EST.
Key Responsibilities (Impact-Oriented)
- Support analysis of service data contributing to churn, AHT, and SLA improvement
- Assist with statistical analysis and data exploration
- Prepare dashboards and a...
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