Job Description
YOUR RESPONSIBILITIES
- Own and manage a large portfolio of clients from post trial engagement to renewal.
- Build and maintain strong, long‑term relationships with key contacts to manage expectations and overall satisfaction and retention.
- Analyze client needs continuously to optimize their experience and pinpoint cross‑sell or upsell opportunities.
- Drive organic growth actively within your segment to maximize account potential and business value.
- Engage proactively with clients flagged during health checks and monitor key metrics to prevent churn proactively.
- Contract negotiations, account reviews, and renewal or termination processes.
- Collaborate cross‑functionally with our Acquisition, Product, Operations, and Support teams to ensure a consistent client experience.
- Provide valuable feedback to internal teams based on client insights to continuously improve our offerings and processes.
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