Business Improvement Officer - Complaints

Business Improvement Officer – Complaints

Location: Halifax / hybrid

Department: Customer Experience

Contract type: Permanent / Full-time

About the role

We're looking for a Business Improvement Officer - Complaints to join our Customer Experience team and play a key role in managing and resolving customer complaints in a timely manner, escalating to Business Improvement Manager where required.

Activate Group is a growing UK business with 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.

Key responsibilities

• Maintain a good knowledge of all processes and pr...