Business Support Analyst

Summary We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Business Support Analyst to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. Responsibilities An operations leader responsible for the efficient planning, automation, process improvements, and performance analysis of key operational functions across Asian teams ensuring service quality at scale; This role works cross-functionally with global stakeholders to translate business needs into effective operational and system solutions, supported by strong data analysis and reporting; Oversee and implement customer service quality assurance standards & operational processes; Push for process simplification, standardization and automation for Operation functions; Monitor operational tasks by developing tools and pro...