Job Description
Job Summary
The Business Support Specialist provides first‑line support for core business applications (Atlas-Mitra, MaxiRoom, Bedsonline.com, Salesforce) within IT Operations. The role focuses on incident management, system optimisation and user support, working closely with Product, IT, Application Support teams and Business Units to ensure efficient resolution of issues and continuous system improvement.
Key Responsibilities
- Deliver application support to internal teams (Operations, Sourcing, Sales) on system usage and business processes.
- Manage incidents end‑to‑end, including triage, categorisation and resolution or escalation.
- Identify non‑incident queries and recurring/global issues, maintaining an accurate backlog.
- Provide workarounds and mitigation solutions to minimise business impact.
- Collaborate with Level 2/3 support teams, ensuring complete and accurate incident documentation.
- Support issue in...
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