Business Systems Analyst

The Opportunity

The Business Systems Analyst (BSA) is responsible for bridging the gap between client business needs and technical solution delivery within the Salesforce ecosystem. Operating within a consulting environment, the BSA leads discovery, defines requirements, and supports the design of scalable, outcome-driven solutions. This role emphasizes a consultative approach, ensuring that client requests are fully understood, challenged where appropriate, and aligned to long-term business value.

What you'll be responsible for:

1. Discovery & Business Analysis

• Facilitate client workshops and stakeholder interviews to gather and clarify business requirements
• Analyze current-state processes and identify gaps, inefficiencies, and opportunities for improvement
• Elicit underlying business objectives and translate requests into clearly defined problem statements
• Apply a consultative mindset to move beyond stated...