Business Systems Engineer Ii - Support

We are seeking a dedicated Systems Engineer to join our team.
In this role, you will provide critical support for our Brokerage business Support Ecosystem including: Zendesk, Genesys Cloud, Custom Applications, and integrations.
You will be the first point of contact for users experiencing issues, ensuring prompt resolution and minimal disruption to business operations and systems performance.
What the Candidate Will Do
Issue Resolution: Diagnose and resolve technical issues, from user issues to system issues like failing python scripts or integrations.
Systems Engineering: Develop & maintain automation and integration in Zendesk & Python, ensuring robust performance and reliability.
User Support: Serve as the primary contact for support inquiries related to our Support Ecosystem.
Ticket Management: Log all support requests in the ticketing system, ensuring accurate documentation of issues and resolutions.
Escalation: Identify and elevate complex issu...