Job Description
Job Description
- Confident and comfortable working with IT systems; emails, training management system, and customer relation system.
- Competent in using MS Words and Excel for reports generation.
- Requires logical and analytical thinking.
- Good communication skills.
- Open to working shifts. (Mondays – Fridays, 8.00am - 5.00pm or 12.00pm to 8.30pm and Saturdays, 8:30am -12.30pm or 8.30am – 1:30pm) WFO at Paya Lebar, 2-year contract
- At least Nitec or equivalent with at least 2 years of experience in customer service.
- Good communication skills, both written and spoken.
- Ability to deal with customers effectively, in a friendly and professional manner, and has good stress tolerance.
- Possess good decision-making and problem-solving abilities to respond to complaints and questions and to think quickly during customer interactions.
- Strong attention to details ...
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