Job Description
Call Center Agent
Cebu City | Onsite
Caldwell Communication
Job Description
We are looking for Call Center Agents to assist clients with inquiries, provide accurate information, and resolve concerns across various channels. This role is ideal for individuals who enjoy helping others and thrive in a fast-paced environment.
Key Responsibilities:
Handle customer inquiries via phone, email, or chat
Provide accurate information about services, processes, or policies
Resolve issues promptly and professionally
Maintain records of all interactions and updates
Escalate unresolved or complex issues to supervisors
Meet productivity, quality, and customer satisfaction targets
Schedule & Training:
Shifting schedules, including nights, weekends, and holidays
Paid training on company systems, processes, and customer service best practices
Requirements:
At lea...
Cebu City | Onsite
Caldwell Communication
Job Description
We are looking for Call Center Agents to assist clients with inquiries, provide accurate information, and resolve concerns across various channels. This role is ideal for individuals who enjoy helping others and thrive in a fast-paced environment.
Key Responsibilities:
Handle customer inquiries via phone, email, or chat
Provide accurate information about services, processes, or policies
Resolve issues promptly and professionally
Maintain records of all interactions and updates
Escalate unresolved or complex issues to supervisors
Meet productivity, quality, and customer satisfaction targets
Schedule & Training:
Shifting schedules, including nights, weekends, and holidays
Paid training on company systems, processes, and customer service best practices
Requirements:
At lea...
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