Call Center Agent – Technical (24/7 Support) – Cebu, Philippines

Are you ready to power up your technical support career with one of the most innovative customer experience companies in the Philippines? Fusion CX is hiring Call Center Agents – Technical to join our high-performance team in Cebu. In this role, you will be the first point of contact for a global cybersecurity client, handling real-time issues and critical case updates in a fast-paced, 24/7 contact center environment. Whether you're looking for technical support jobs in Cebu, aiming to build your career in contact center operations, or ready to grow with a team that values people and performance equally, this opportunity is built for you.

Job Description – Call Center Agent – Technical

Job Summary As a Call Center Agent – Technical, you will be responsible for managing hotline coverage and providing the first level of response for all incoming customer calls. Your role involves triaging requests by severity, case type, and issue type—ensuring that each cus...