Call Center cum CS Assistant Supervisor

MUSEE PLATINUM TOKYO operates over 20 salons across Asia, delivering professional hair removal services with a focus on customer care and confidentiality. We train consultants and therapists to provide expert advice and personalized treatment experiences.

We are looking for a highly motivated, customer-focused, and responsible individual to join us as a Call Centre cum Customer Service Assistant Supervisor. This role is ideal for someone who enjoys interacting with customers, leading a team, and ensuring smooth daily operations.

• Assist in supervising daily Call Centre team operations to ensure efficient workflow and service delivery
• Handle customer enquiries, appointment bookings, cancellations, and rescheduling accurately to maintain customer satisfaction
• Attend promptly to all incoming calls, messages, and online enquiries to provide timely support
• Provide cust...