Call center Executive

Overview

Meraki Education is looking for enthusiastic and customer‑oriented individuals to join our call center team. The role involves handling inbound and/or outbound calls, assisting families interested in admissions at our school, addressing their queries, resolving issues, and ensuring parent satisfaction while following company policies and procedures.

Key Responsibilities

• Answer inbound calls from families promptly and professionally.
• Make outbound calls towards new leads, conduct follow‑ups to existing parents, and collect feedback from existing parents.
• Handle parent inquiries, complaints, and requests with accuracy and empathy.
• Provide detailed information about the school, its processes, and upcoming events/activities.
• Record and update details of all interactions in the CRM.
• Escalate complex issues to senior team members and refer cases to specific teams depending on case history.