Call Center Representative

Responsibilities

• Handle inbound and outbound calls in a professional manner.


• Assist customers with inquiries and provide solutions to their issues.


• Maintain accurate records of customer interactions in the database.


• Collaborate with team members to improve service delivery and customer satisfaction.


• Follow up with customers to ensure their issues are resolved.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.


• Experience Level: 0–2 years of experience in a customer service role.


• Skills and Competencies: Proficient in English Language, Customer Service, Problem Solving, and People Skills.


• Qualities and Traits: Strong communication skills, empathetic attitude, and ability to work under pressure.


• Working Conditions:...