Job Description

We are hiring an experienced Call Center Supervisor to oversee daily customer service operations. The role involves managing a team of agents, ensuring high-quality customer support, and maintaining service standards related to flight bookings, inquiries, and passenger assistance. 
Key Responsibilities Supervise and support call center agents in daily operations 
Monitor call quality, performance, and customer satisfaction 
Handle escalated customer issues and provide resolutions 
Ensure accurate handling of flight bookings, cancellations, and inquiries 
Train, coach, and motivate team members 
Prepare performance reports and ensure KPI targets are met 
Coordinate with operations and customer service teams 
CANDIDATES CAN SEND THEIR CV TO EMAIL:   
 #J-18808-Ljbffr
            

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