Call Center Trainer I

Job description What You Will Be Doing Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, communication, stress management, etc.), supervisor training, process training and product training. Audience is comprised of employees and supervisors. Ensures class objectives and learning curve performance metrics are achieved according to pre-defined plan. May design and develop training materials and curriculum. Recommends additional learning materials as appropriate. Conducts evaluations and develops new programs to address individual, departmental or company needs. Researches and develops program content to achieve specific objectives for each program. Coordinates with quality assurance and other internal departments to identify new training needs and/or changes to existing training curriculum. Adapts existing programs to suit various audiences. Re...