Job Description
This is a remote position.
Call Centre Agent (Khasi & Garo)
Khasi & Garo Language Proficiency Mandatory
Khasi & Garo Language Proficiency Mandatory
Location: Shillong, Tura, Remote
Salary:23000 to 25000 per month
Overview: This is a full-time entry-level position. The Call Centre Agent (CCA) delivers exceptional service to RL’s customers — teachers and parents in the government school/Anganwadi ecosystem. The CCA will onboard users to our parent-teacher groups. The CCA will also assist users by identifying their concerns, guiding them to maximise their engagement, and resolving their queries promptly. The candidate will work closely with the Manager to help the call centre team run efficiently, increase customer engagement, and analyse the product reach to our target audience.
Overview: This is a full-time entry-level position. The Call Centre Agent (CCA) delivers exceptional service to RL’s customers — teachers and parents in the government school/Anganwadi ecosystem. The CCA will onboard users to our parent-teacher groups. The CCA will also assist users by identifying their concerns, guiding them to maximise their engagement, and resolving their queries promptly. The candidate will work closely with the Manager to help the call centre team run efficiently, increase customer engagement, and analyse the product reach to our target audience.
Key Attributes
1. Ability to communic...
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