Call Centre Agent (Senior Associate) - Airlines Night Shift

Step into the fast lane of travel where every call is a new adventure. Join a fun, high-energy environment where you’ll be at the heart of the action, chatting with passengers and travel agents, solving their challenges, and adding a little sunshine to their journey.

As the friendly voice behind the airline, you’ll handle inbound calls like a pro, turning questions into smooth take-offs, turbulence into calm skies and every interaction into a first-class experience. If you love helping people, thinking on your feet, and bringing good vibes to every conversation, this is your boarding call. 

What You’ll Be Doing:

• Deliver exceptional customer service to passengers by assisting with a wide range of travel-related enquiries, including bookings, changes, upgrades, baggage queries, and general flight information.
• Confidently manage and resolve disruptions such as cancellations, delays, rebookings and turning cha...