Call-centre agent (telephonic research)

Role Overview

We’re looking for a driven, goal-oriented individual with a passion for delivering results and working as part of a high-performing team. This role suits someone who thrives in a dynamic environment, learns quickly, and adapts easily to changing project requirements.

At Lightstone, a Call Centre Agent plays a vital role in the research process, not just by making calls, but by engaging meaningfully with respondents to uncover valuable insights into their experiences. Success in this role depends on strong communication skills, excellent telephone etiquette, and the ability to listen actively and capture information accurately. A focus on quality and attention to detail is essential

Qualifications/Requirements Grd 12. Matric Experience Previous working experience as a Lightstone Fieldworker. Consistently achieves high quality and target performance metrics. Technical Skills CCM System Proficiency: Strong working knowledge of the Call Centre Management sys...