Call Centre Reservation Manager, K1 Speed

K1 Speed is seeking a Call Centre Reservation Manager.

The Call Centre Reservation Manager will proactively convert sales and oversee the daily operations of the reservations call centre for K1 Speed, ensuring all guest enquiries, bookings, and service requests are booked efficiently and professionally.

Key responsibilities

• Convert inbound calls and emails related to sales, group bookings, events, and special experiences.
• Supervise, coach, and support the reservations team to deliver excellent service and achieve sales and performance targets.
• Implement strategies to maximise revenue through upselling, cross-selling, and promotional campaigns.
• Ensure all reservation systems and third-party platforms are updated with current pricing, packages, and availability.
• Handle escalated customer issues, complaints, or special booking requests with professionalism and care.
• Collaborate with Marketing and Operations tea...