Job Description
Team Leader (Thai Vietnamese)
Location : Dubai United Arab Emirates
Employment Type: Full-time
Work Model : On-site
Relocation : Fully Sponsored
Duties and Responsibilities- Lead coach and develop a team of customer support/sales agents to achieve and exceed KPIs and business objectives.
- Manage day-to-day operations to ensure service quality productivity and operational efficiency.
- Monitor and analyze performance metrics including SLA AHT CSAT and quality scores.
- Conduct regular performance reviews coaching sessions and development plans.
- Support team members in strengthening their communication problem-solving and customer service skills.
- Handle escalated customer issues and ensure timely and effective resolutions.
- Drive continuous improvement initiatives to enhance operational performance and customer experience.
- Collaborat...
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