Job Description
Team Leader (Thai + Vietnamese)
Location: Dubai, United Arab Emirates
Employment Type: Full-time
Work Model: On-site
Relocation: Fully Sponsored
Duties and Responsibilities
- Lead, coach, and develop a team of customer support/sales agents to achieve and exceed KPIs and business objectives.
- Manage day-to-day operations to ensure service quality, productivity, and operational efficiency.
- Monitor and analyze performance metrics, including SLA, AHT, CSAT, and quality scores.
- Conduct regular performance reviews, coaching sessions, and development plans.
- Support team members in strengthening their communication, problem-solving, and customer service skills.
- Handle escalated customer issues and ensure timely and effective resolutions.
- Drive continuous improvement initi...
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