Call Handler Team Leader

Call Handler Team Leader

The closing date is 28 June 2026

This role is for a driven, inspirational and motivational admin lead who will manage a high quality and highly efficient administrative workforce within the locality. The post holder will be innovative and forward thinking.

The post holder will be creative with an inclusive approach towards problem solving and service development.

IRS offers a single point of access into mental health services. This is an exciting time to be part of the crisis pathway and support people with mental health to ensure they access the most appropriate support at the right time.

Main duties of the job

The role involves communicating with administrative staff within locality on occasionally difficult, sensitive and complex business issues. This will require a degree of negotiating, empathy and reassurance skills to foster cooperation across the service. As well as to lead and support with super...