Job Description
Compensation: Competitive Salary + Language Allowance + Health Benefits
Salary Package : up to MYR 5000
Key Responsibilities
- Handle customer inquiries via voice, email, and chat in Chinese
- Provide accurate information, guidance, and follow-up on patient cases and service requests
- Ensure timely resolution of queries while maintaining high customer satisfaction
- Document interactions in CRM systems accurately and thoroughly
- Coordinate with internal teams and escalate cases when necessary
Requirements
- Fluent in Chinese
- Good English communication skills (for internal communication and training)
- Previous experience in call center, or customer service is a plus
- Excellent communication and interpersonal skills
- Willingness to work on night shifts , including weekends and public holidays
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