Home / Jobs / Capacity Planning Analyst

Capacity Planning Analyst

📍 Afni • Quezon City, Metro Manila, Philippines • Posted June 08, 2026

FullTime Posted June 08, 2026
Apply Now

Job Description

Description

Position Purpose:


Essential Functions and Responsibilities:

  • Updates, analyzes and matches FTL staffing/contact/performance levels. Proactively communicates with Resource Management/Operations and clients on any changes needed.
  • Analyze historical and actual call arrival, AHT, shrinkage and attrition to create effective and accurate forecast.
  • Create weekly, monthly, quarterly and annual volume projections, staffing and capacity plans, or reduction plans by account and line of business and monitors forecasting accuracy.
  • Review program contract and build plans aligned to statement of work and client requirements.
  • Review schedule efficiency by running scenarios to address workload interval trend, HOOP and client SLA.
  • Track/maintain seat allocation to ensure enough seats are available for each program.
  • Attends/Host internal and external calls to disc...

    • Apply for This Position

    Ready to take the next step? Click the button below to submit your application.

    Submit Application