Job Description
Business Unit: Hospitality & Entertainment
Division: Hotel
I. BASIC PURPOSE / JOB BRIEF:
The Captain is responsible for ensuring a high level of customer satisfaction by maintaining a clean and organized service area, handling transactions and providing a seamless dining experience in a fast-paced environment. It includes taking and accurately processing orders, serving food and beverages, and addressing customer inquiries and requests.
II. MAJOR RESPONSIBILITIES AND DUTIES:
- Maintains the outlet’s cleanliness and orderliness by checking the stations and organizing the mis en place to offer prompt and efficient service and ensures smooth flow of operations
- Assists in the reception area activities by handling guest inquiries and reservations to ensure that each guest receives prompt, courteous, and personalized service
- Promotes and upsells menu items and beverages by informing the guests about men...
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