Cargo Agent

Handle customers'/ airline/ agents enquiries in a polite and efficient manner Attend to customers in collecting/ delivering of cargo including receiving of payments Liaise with warehouse operations team as appropriate Screens accuracy of paperwork submitted for inbound releases as well as acceptance on outbound shipments Update consignments records in Cargo Management System (CMS) and airline systems and maintain computer database Sorting and dispatching of cargo documents in accordance to airline requirements Coordinate with carriers/ Ground Handling Agents and arrange transfer of all transhipment traffic Conduct tracing activity and any other relevant action following short/ over shipments of documents/ cargo Update filing as necessary Supervising a team of subordinate working under the sections Any other duties as assigned by the duty manager or step up to take supervisory role in the absence of the supervisor