Job Description
Overview (Text Only) Please note that visa sponsorship is not available for this position. To be successful, you must have unrestricted work rights in Singapore. Are you an experienced customer service professional looking to take the next step in your career Whether your background is in a call centre, aviation, or hospitality, this is an opportunity to grow with a globally recognised brand. Foot Locker Asia Pacific is seeking a Case Coordinator to join our Customer Care team based in Singapore. In this role, you will support our outsourced call centre partner by managing and resolving escalated cases through proactive coaching and strategic guidance. You will also contribute to process improvement initiatives designed to enhance operational efficiency and elevate the customer experience. Responsibilities
- Coach, support, and train mentors to improve handling time for escalated cases by optimising processes and strengthening team knowledge.
- Monitor and e...
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