Case Management Officer

Salary: £25,947.47 per annum

We are recruiting to our Revenues and Benefits Service. We are looking for someone who can bring transferable skills and experience to our team. We are recruiting to 2 full‑time positions.

As a Case Management Officer within our Business Rates team, you will play a key role in ensuring the prompt and efficient billing and collection of Business Rates on behalf of our client councils.

Key Responsibilities

• Interpreting and applying legislation, guidance and local policies.
• Updating computerised records.
• Communicating with customers using a range of accessible communication methods (phone, email, written correspondence) to provide advice, explanations and clarification of decisions and actions.
• Processing applications for Business Rates Relief in accordance with legislation, guidance and local policies.
• Providing tailored support where customers may be experiencing financial ...