Caseworker

Job Details

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsibilities

• The management of the assigned projects and/or cases.
• Adherence to the general company processes.
• Telephone support:
  • Implementing call‑centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on:
  • Funding and access issues, including private, public and special access programs.
  • Compliance programs.
• Administer and adhere to case‑management protocols, including clinical monitoring, data collection, on‑going patient follow‑up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers.
• Implementing pharmaceutical and bi...