Job Description
Were Hiring: Central Reservations & Customer Service Manager
Are you a dynamic leader with a passion for guest service and a strong network in the tourism and hospitality sector Join a prestigious hospitality group in Dubai and play a key role in shaping world class customer experiences!
Key Highlights:
- Must have strong links with tour operators and DMCs
- Experienced in handling high-level guest complaints
- Strong leadership and interpersonal skills a must
Youll Be Responsible For:
- Overseeing LARGE venue reservations & optimizing booking performance
- Leading a proactive customer service team
- Training, coaching and driving high service standards
- Enhancing revenue through B2B collaboration and upselling
- Resolving guest issues with professionalism and empathy
Minimum Requirements:
3 years in a managerial role
Proven leadership in ...
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