Job Description
Job Description
- Handle complex cases, escalations, and non-standard certification scenarios; act as first-level escalation points for client and affiliate queries.
- Manage certificate processing, issuance, and related file handling
- Ensure certificates and registrations are processed in accordance with contract requirements and business rules
- Deliver prompt and professional certification services to meet client expectations
- Maintain high levels of quality and productivity.
- Ensure timely and accurate issuance of Certificates of Conformity (CoC) in line with Conformity Assessment Instructions, Business Rules, and relevant procedures
- Build and maintain strong working relationships with clients and affiliates
- Accurately enter and manage data (fees, invoice numbers, job numbers, etc.) in e-Trade systems and other relevant platforms
- Prepare and issue certificates within defined KPI timelines and contractual requir...
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