Job Description
Job Title: Change Lead
Location: Northampton/Glasgow (Hybrid - 2 days a week in the office on Mondays and Wednesdays)
Duration: 6 months
Overall purpose of the role
The AVP Change Lead plays a crucial role in a major greenfield initiative focused on establishing and securing an Electronic Money Institution (EMI) license to facilitate a business divestment.
Operating within a fast-paced and highly ambiguous environment, this role focuses on designing and implementing a digital-first customer service experience that replaces traditional telephone and email models. Responsibilities include translating high-level strategic goals into actionable change plans, managing customer impact, and ensuring full operational readiness.
Key skills
Customer Experience (CX) Expertise: Deep domain expertise in implementing digital or AI-led customer interactions, CRMs (like Salesforce), or complaints handling systems. Experience does not have to be stric...
Location: Northampton/Glasgow (Hybrid - 2 days a week in the office on Mondays and Wednesdays)
Duration: 6 months
Overall purpose of the role
The AVP Change Lead plays a crucial role in a major greenfield initiative focused on establishing and securing an Electronic Money Institution (EMI) license to facilitate a business divestment.
Operating within a fast-paced and highly ambiguous environment, this role focuses on designing and implementing a digital-first customer service experience that replaces traditional telephone and email models. Responsibilities include translating high-level strategic goals into actionable change plans, managing customer impact, and ensuring full operational readiness.
Key skills
Customer Experience (CX) Expertise: Deep domain expertise in implementing digital or AI-led customer interactions, CRMs (like Salesforce), or complaints handling systems. Experience does not have to be stric...
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application