Job Description
Join Miratech as a Change Management Specialist, centered on Genesys Cloud CX. Support internal teams in adopting new contact center technologies through effective training and change strategies.
This part-time position requires 7+ years of experience in contact center training and a minimum of 3 years in Genesys Cloud projects. You'll assess readiness, create training curriculums, and facilitate dynamic sessions to ensure smooth transitions. Your role as an advocate for change will foster collaboration between business and IT teams, driving long-term success.
Key Responsibilities:
• Develop Genesys Cloud CX training curriculums for varied user roles
• Design engaging training materials in official languages
• Assess change impacts and readiness for technology migrations
• Coordinate and deliver effective training workshops
• Monitor training effectiveness and user feedback for enhancements
Requirements:
• 7+ years of training experience in contact center sol...
This part-time position requires 7+ years of experience in contact center training and a minimum of 3 years in Genesys Cloud projects. You'll assess readiness, create training curriculums, and facilitate dynamic sessions to ensure smooth transitions. Your role as an advocate for change will foster collaboration between business and IT teams, driving long-term success.
Key Responsibilities:
• Develop Genesys Cloud CX training curriculums for varied user roles
• Design engaging training materials in official languages
• Assess change impacts and readiness for technology migrations
• Coordinate and deliver effective training workshops
• Monitor training effectiveness and user feedback for enhancements
Requirements:
• 7+ years of training experience in contact center sol...
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