Job Description
Job Description
We are seeking Customer Service Representatives for a Travel Account to assist customers with travel inquiries, bookings, and related services. You will provide accurate information, support reservations, and ensure a seamless experience for travelers.
Key Responsibilities:
-Handle inbound customer inquiries via phone, chat, or email
-Provide accurate information on travel services, bookings, schedules, and promotions
-Assist customers with flight, hotel, or package reservations
-Resolve questions or concerns professionally and efficiently
-Document all customer interactions and updates in the system
-Escalate complex travel-related issues to supervisors when needed
-Maintain service quality, productivity, and customer satisfaction metrics
Work Schedule & Training:
-Shifting schedules, including nights, weekends, and holidays
-Comprehensive paid training on travel service...
We are seeking Customer Service Representatives for a Travel Account to assist customers with travel inquiries, bookings, and related services. You will provide accurate information, support reservations, and ensure a seamless experience for travelers.
Key Responsibilities:
-Handle inbound customer inquiries via phone, chat, or email
-Provide accurate information on travel services, bookings, schedules, and promotions
-Assist customers with flight, hotel, or package reservations
-Resolve questions or concerns professionally and efficiently
-Document all customer interactions and updates in the system
-Escalate complex travel-related issues to supervisors when needed
-Maintain service quality, productivity, and customer satisfaction metrics
Work Schedule & Training:
-Shifting schedules, including nights, weekends, and holidays
-Comprehensive paid training on travel service...
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