Job Description
Ria's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers. RIA is looking for a Check Cashing Analyst to join our team that will serve our agencies in the US. The check cashing analyst will be in charge of verifying, processing and providing support to our agencies related to the Check Cashing product.
**Responsibilities**
- Receive incoming calls and provide excellent customer service.
- Handle an average of 40 calls daily.
- Accurately enter or verify the customer's information in our proprietary system (LexisNexis).
- Conduct full check verification when issuer/payee is new customer.
- Contact issuer to verify the check information before processing transaction.
- Identify problems or issues and propose solutions to management.
- Meet quality assurance requirements and other key performance metrics.
**Qualifications**
-...
**Responsibilities**
- Receive incoming calls and provide excellent customer service.
- Handle an average of 40 calls daily.
- Accurately enter or verify the customer's information in our proprietary system (LexisNexis).
- Conduct full check verification when issuer/payee is new customer.
- Contact issuer to verify the check information before processing transaction.
- Identify problems or issues and propose solutions to management.
- Meet quality assurance requirements and other key performance metrics.
**Qualifications**
-...
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