Job Description
Job Description Work Style: Hybrid – 2 days per week on-site
Required Skills & Experience
4+ years of experience in DTMF IVR application development in CVP (Contact Center).
Cisco Call Studio / Cisco CVP
VXML Server
CVP Custom Elements (Java)
Call Studio GUI
Apache Tomcat
Knowledge of UCCE / ICM
Integration of CVP IVR Applications with UCCE Routing Scripts
DNIS
Queuing to Skillgroup
CTI Variables
Finesse Agent Desktop
Cyara
#J-18808-Ljbffr
Required Skills & Experience
4+ years of experience in DTMF IVR application development in CVP (Contact Center).
Cisco Call Studio / Cisco CVP
VXML Server
CVP Custom Elements (Java)
Call Studio GUI
Apache Tomcat
Knowledge of UCCE / ICM
Integration of CVP IVR Applications with UCCE Routing Scripts
DNIS
Queuing to Skillgroup
CTI Variables
Finesse Agent Desktop
Cyara
#J-18808-Ljbffr
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