Job Description
Lead the Apps Support Group at Citi, focusing on operational efficiencies and team management. This role emphasizes vendor relationships and service level improvements as part of your leadership in a critical technology function.
As a Group Manager, you will oversee a professional team, ensuring seamless integration of application support within the overall technology framework. You will enhance service levels, manage resources, and have a key role in performance evaluations and policy planning. Your strong commercial awareness will help you navigate internal negotiations effectively as you meet business objectives.
Key Responsibilities:
• Manage vendor relationships with offshore service providers
• Guide development on supportability improvements
• Drive operational efficiencies through problem management
• Implement application onboarding guidelines
• Support knowledge sharing and coaching within teams
Requirements:
• 10+ years of relevant experience requi...
As a Group Manager, you will oversee a professional team, ensuring seamless integration of application support within the overall technology framework. You will enhance service levels, manage resources, and have a key role in performance evaluations and policy planning. Your strong commercial awareness will help you navigate internal negotiations effectively as you meet business objectives.
Key Responsibilities:
• Manage vendor relationships with offshore service providers
• Guide development on supportability improvements
• Drive operational efficiencies through problem management
• Implement application onboarding guidelines
• Support knowledge sharing and coaching within teams
Requirements:
• 10+ years of relevant experience requi...
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