City Manager - Dark Store

The City Manager will handle the whole Southern region.

The City Manager is responsible for leading and overseeing all dark store operations across the Southern region, ensuring operational excellence, service quality, productivity, and profitability. The role manages multiple Area Managers responsible for clusters of dark stores and acts as the key operational link between field operations and senior leadership.

The City Manager drives execution, people performance, process compliance, and continuous improvement to support business growth in a fast-paced retail and FMCG environment.

Operations Management

• Oversee daily operations across multiple dark store clusters within the city.
• Ensure operational KPIs are consistently achieved, including order fulfillment, inventory accuracy, productivity, shrinkage, and customer satisfaction.
• Monitor store performanc...