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Claims Support Specialist Bilingual (ENG/FR)

📍 Hays • Toronto, Ontario, Canada • Posted March 20, 2026

CONTRACTOR Posted March 20, 2026
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Job Description

Your newpany

Hays specialist recruitment is working with a Financial Services firm in Toronto. We are seeking a Claims support specialist to join their team immediately. This is a Bilingual role, fluency in both English and French is required. This is a full time role, Monday-Friday.

Your new role

Seeking Claims Support Specialist to support a high-profile claim processing initiative. This position blends technical expertise with emotional intelligence, requiring professionals who can manage sensitive inquiries, process documentation with precision, and engage empathetically with claimants who may face barriers due to trauma, mental health challenges, or poverty.

Call Centre:
  • Respond to iing calls with empathy, professionalism, and discretion.
  • Provide accurate information about the claims process while strictly adhering to confidentiality protocols.
  • Escalate high-risk orplex cases to appropriate internal channels...

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