Job Description
Overview
Primary Workflow:
- Maintain constant communication with client focal points and TRT executives
- Propose solutions to recurring issues to TRT executives and clients, focusing on common geographic areas or technologies
- Conduct regular presentations to clients on TRT service delivery to gauge client confidence
- Manage opportunities for upselling and cross-selling TRT services to clients
- Serve as the primary contact for clients in the Order to Cash process, ensuring timely billing and collections, with availability around the clock
- Act as the focal point of knowledge base for each client engagement
- Ensure accuracy of client asset lists and related details in TRT's Configuration Management Database (CMDB), coordinating timely updates during contract transitions
- Document TRT's customer engagements, including projects, support contracts, and Managed Service Engagements
- Provide p...
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