Job Description
We are looking for a Client care associate to join our team in our office.
This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
location- Hyderabad, or Bangalore The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities: Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Understand and manage cl...
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