Job Description
Elevate client care standards as the Managing Director at ATB in Calgary. This role emphasizes strategic leadership and customer experience innovation across multiple service teams.
Reporting to the VP of Client Care, you will lead a talented team to execute the vision for a world-class contact center. Overseeing operations and driving outcomes that align with client needs, your initiative will influence both team culture and service delivery excellence. Collaborate closely with various departments to ensure a streamlined approach to service and talent management.
Key Responsibilities:
• Direct operations to ensure best-in-class service delivery
• Collaborate on strategic initiatives for enhanced efficiency
• Drive performance governance and achievement of KPIs
• Oversee budget management and resource allocation
• Nurture leadership talent within the department
Requirements:
• Bachelor’s degree in Business or Management
• 10+ years senior leadership experi...
Reporting to the VP of Client Care, you will lead a talented team to execute the vision for a world-class contact center. Overseeing operations and driving outcomes that align with client needs, your initiative will influence both team culture and service delivery excellence. Collaborate closely with various departments to ensure a streamlined approach to service and talent management.
Key Responsibilities:
• Direct operations to ensure best-in-class service delivery
• Collaborate on strategic initiatives for enhanced efficiency
• Drive performance governance and achievement of KPIs
• Oversee budget management and resource allocation
• Nurture leadership talent within the department
Requirements:
• Bachelor’s degree in Business or Management
• 10+ years senior leadership experi...
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