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Client Care Representative - Group Retirement Services

📍 Sun Life • Taguig, Metro Manila, Philippines • Posted May 31, 2026

Full-time Posted May 31, 2026
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Job Description

Job Description

:

Sun Life Global Solutions is an off-shore based contact centre, established to assist the on-shore Client Care Centre of Sun Life Assurance of Canada in their operations, mainly in handling inquiries either through telephone and/or chat for Group Benefit and Individual lines of business.

Group Retirement Services (GRS) is the leading provider of Defined Contribution plans in Canada serving over 1 million plan members. It offers a wide range of products and services to meet the unique needs of SLF plan sponsors and plan members.

The CCR provides consistent quality customer service experience for GOVT and/ or GB/ GRS clients who contact the Client Contact Centre.

The CCR reports to the GRS Team Leader.

RESPONSIBILITIES:

  • Operational Excellence – Call Management
  • Interact and manage received calls effectively and professionally by providing the customers with outstanding customer service experience through the following:
    • ...

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