Job Description
Roles and Responsibilities
- Establish broad relationships within the client up to C-Level
- Attend the client site regularly and contribute to customer's IT strategy as appropriate
- Attend and contribute to regular service review meetings, CAB/Release meetings and planning sessions
- Provide regular reporting and client liaison
- Ensure (and report) customer satisfaction
- Manage the delivery of contracted services and ad-hoc consulting services
- Ensure that delivery exceeds client expectations in terms of timeliness, coverage, and quality
- Ensure DXC Oracle’s revenue and margin targets are achieved
- Be responsible for the Quality Assurance of all delivered services
- Continually improve and align services to ensure they add genuine value
- Work closely with all facets of the business including delivery, project management, support and sales to constantly strive for superior outcome...
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