Job Description
Employment Type: Full-time - Temporary (7 months)
Primary Duties and Responsibilities- Client Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition and setup of our SaaS products.
- Project Management: Oversee the implementation of SaaS solutions, implement project plans, maintain projects in ClickUp (project management tool), and ensure the project meets timelines and deliverables.
- Coordinate and/or facilitate formal customer discovery, technical and onboarding calls, and resolve issues to ensure project timelines are met.
- Main contact with the customer’s project team to answer questions, facilitate customer requests, and troubleshoot issues.
- Create and/or maintain client-level documentation (i.e., project plan, handoff documents, and SharePoint).
- Work with clients to understand APIs, workflows, and configurations.
- Manage production release with customer (may requir...
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