Client Director (Strategic Accounts)

Client Director (Strategic Accounts) – Owner of Complexio's key enterprise relationships post-signature, focusing on customer success, value realization, adoption, retention, and long‑term partnership growth.

Responsibilities

• Senior owner of a portfolio of strategic enterprise accounts – manage relationships from day‑to‑day users to C‑suite, accountable for retention, health, and long‑term partnership growth.
• Drive value realization – co‑define success metrics, steer adoption of the full Complexio platform (Event Knowledge Graph, Context Broker, Stevie, Enterprise Automator) against clear use cases, and maintain a customer‑signed value narrative refreshed each QBR.
• Own account health and on‑time renewals – track leading indicators, run structured recovery plans on at‑risk accounts, and treat every renewal as earned by delivered outcomes.
• Own account revenue across renewal, upsell, and cross‑sell – accountable for retained ARR ...