Client Engagement Strategist

Job Purpose

The Client Engagement Strategist plays a critical role in enhancing client loyalty and improving retention rates at GC Partners. This role is responsible for shaping the customer loyalty strategy, implementing initiatives to increase client longevity, and ensuring that customers receive exceptional service post-sale. In addition, the role will provide insight and analysis for Consumer Duty, ensuring customer outcomes are assessed and optimised, aligning with regulatory expectations.

The successful candidate will work cross-functionally with business development, marketing, and operations teams to enhance the client experience, leveraging data insights to drive continuous improvements.

Key Responsibilities

Customer Retention & Loyalty Strategy

• Develop and implement a customer loyalty strategy with a strong focus on long-term client engagement and retention.
• Analyse customer behaviour and provide insight to s...